H Layout, operated by Hanan Innovation Lab Pty Ltd (referred to as “we,” “us,” or “our” throughout this policy), is committed to providing quality services and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the APPs can be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
1. What Personal Information Do We Collect?
We collect the following personal information for the purposes of providing our services:
- Name, email address, and phone number for contact purposes.
- Property addresses for scans.
- Reference details such as the number of rooms and approximate dimensions for quotation purposes.
2. How Do We Collect Your Information?
We collect personal information via:
- Email, phone calls, and SMS for client communication.
- Social media platforms for direct communication with clients.
We do not use cookies to collect information.
3. Why Do We Collect Your Personal Information?
We collect your personal information for the following purposes:
- To provide quotations and services.
- To facilitate marketing, promotions, and offers.
- To maintain ongoing client relationships, especially for B2B purposes.
- To provide follow-up and customer support.
4. Sharing Your Information
Your personal information may be shared with a sister company responsible for processing and generating floor plans and 3D views. Only processing data is shared without direct links to identifiable personal information.
We do not sell or disclose your personal information to any other third party without your consent, unless required by law.
5. How Do We Store and Protect Your Information?
We store your information securely in databases hosted by Namecheap and through third-party cloud services such as Google Forms for data collection. We implement reasonable security measures to prevent unauthorized access, loss, or misuse of your data.
When your personal information is no longer required for its purpose, we will securely delete or de-identify it.
6. Retention Period
Personal information collected for invoices and quotes will be retained as part of our business records. We suggest retaining data for up to 2 years, unless required otherwise for compliance or business purposes.
7. Accessing and Updating Your Personal Information
You have the right to access, update, or correct your personal information. The easiest way to do so is by contacting us via email at info@hlayout.com.
We may require identification to ensure that requests to access information are secure and legitimate.
8. Review and Updates to This Policy
We will review this policy annually to ensure compliance with legal and business requirements. Updates to the policy will be reflected on our website and communicated where appropriate.
9. Complaints and Enquiries
If you have any questions, concerns, or complaints about our privacy practices, please contact us at:
Email: info@hlayout.com
Or through the contact form: Contact us
We are committed to resolving complaints in a timely manner and ensuring your satisfaction.
This privacy policy reflects our commitment to transparency and compliance with Australian privacy standards.
